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Privacy Policy

At we value your trust and want you to be familiar with how we use, gather & disclose information. These policies which are also in legal terms known as “Privacy Policy” describes our practices in connection with information that we collect through the websites or mobile websites, that are made available to us for use for our providing services, in all cases. By providing Personal Information to us, you agree to the terms & conditions of these aligned policies.


"Personal Information" is information that identifies you as an individual and we collect it from you which relate you to be an identifiable person, for example:

  • Name
  • Postal Address
  • Telephone Number
  • Email Address
  • Passport Number
  • Social Media Account ID
  • Credit / Debit card number & related information
  • Number assigned by a transportation agency, such as a Transportation Security Administration known traveler number
  • Any other information you provide when you communicate or book travel with us {e.g. your flight(s) & or food preference(s)}, information about your bookings {e.g., point of departure(s) & destination(s)}

If you submit any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in obeying these policies.

How We May Collect Personal Information

We and our service providers may collect Personal Information in a variety of ways, including:

  • Through the Services: We may collect Personal Information through the Services, such as when you make a booking or register for a promotion.
  • Offline: We may collect Personal Information from you offline, such as when you contact customer service or we call you to ask your personal information.
  • From Other Sources: We may receive your Personal Information from other sources, such as public databases, Computer files, joint marketing partners, social media platforms (including from people with whom you are friends or acquaintances), and other third parties, to the extent permitted by related law.

How We May Use Personal Information

We may use your Personal Information:

  • To complete and fulfill your booking or purchase, which includes processing your payment, provide you with related customer service and communicate with you regarding your booking or purchase. We use passport information for the purpose of travel bookings.
  • To respond to your questions and fulfill your requests, such as to send you newsletters and recent flight updates.
  • To send administrative information to you, such as information regarding the Services and changes to our terms, conditions, and policies.
  • To send you marketing communications that we believe may be of interest to you, to the extent permitted by law.
  • To personalize your experience on the Services by presenting products and offers customized for you.
  • To allow you to participate in sweepstakes, contests, and similar promotions and to administer these activities. Some of these activities have additional rules, which may contain more information about how we use and disclose your Personal Information. We suggest that you read any such rules carefully, as you will be bound by them if you choose to participate.
  • To help social sharing functionality.
  • To allow you to send messages to another person through the Services. By using this functionality, you are telling us that you are entitled to provide us with your friend's name and email address.
  • For our business purposes, such as data analysis, audits, dishonesty / stealing supervision and prevention, developing new products, enhancing, improving, or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.

As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your state or country of residence; (b) to obey with legal process and to prevent, detect, or stop / hold down and neglect abuse, fraud, or criminal activity; (c) to respond to requests from public and government authorities and self-regulatory organizations, including public and government authorities and self-regulatory organizations outside your state or country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, assets, or interests or those of any of our associates (f) to protect our rights, privacy, safety, or property, and/or that of our associates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

How Personal Information May Be Disclosed

Your Personal Information may be disclosed or moved to the following person/businesses. With the exception of our corporate affiliates and service providers, these entities are not controlled by us and Personal Information disclosed to them is subject to the applicable person/businesses privacy policy and security practices. Therefore, we encourage you to review the privacy policies of any person/business whose products or services you purchase using the Services:

  • To our corporate affiliates worldwide for the purposes described in this Privacy Policy. is responsible for the management of the jointly-used Personal Information.
  • To our third party travel-related suppliers, such as airlines, hotels, and car rental companies, so that they may provide the products and services that you book or buy using the Services.
  • To other travel-related companies with whom we partner to provide a part of the Services, such as airline consolidators or aggregators, other travel agencies providing access to their travel-related lists and items via the Services, and travel insurance providers.
  • To our business partners, whose products or services may be offered on the Services, who referred you to the Services from another website or online service, or to whose website or online service the Services link. We encourage you to review the privacy policy of each such website or online service.
  • To our third party service providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related basic information, customer service, email delivery, auditing, and other services. The information we provide to third parties service providers is subject to confidentiality obligations and is meant to be used only for the purpose(s) of that.
  • To third-party sponsors or operators of surveys, sweepstakes, contests, and similar promotions.
  • To identify you to anyone to whom you send messages through the Services. You may also choose to tell your Personal Information on message boards, chat, profile pages, blogs, and other services to which you are able to post information and materials. Please note that any information you post or disclose through these services will become public and may be available to other users and the general public. We strongly encourage you to be very careful when deciding to tell people about any information on the Services.
  • Subject to your social media account settings, to your friends connected with your social media account, to other website users, and to your social media account provider, in connection with your social sharing activity, such as if you connect your social media account to your Services account or log into your Services account from your social media account. By connecting your Services account and your social media account, you give us permission to share information with your social media account provider, and you understand that the use of the information we share will be governed by the social media site's privacy policy. If you do not want your Personal Information shared with other users or with your social media account provider, please do not connect your social media account with your Services account, and do not participate in social sharing on the Services.
  • To a third party, in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, valuable things, or stock (including in connection with any bankruptcy or similar proceedings).

As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your state or country of residence; (b) to comply with legal process and to prevent, detect, or stop/hold down or neglect abuse, fraud, or criminal activity; (c) to respond to requests from public and government authorities and self-regulatory organizations, including public and government authorities and self-regulatory organizations outside your state or country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, valuable items, or interests or those of any of our associates; (f) to protect our rights, privacy, safety, or property, and/or that of our associates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Other Information

"Other Information" is any information that doesn’t directly show your specific identity or doesn’t directly relate to an individual. If we are required to treat Other Information as Personal Information under applicable law, then we may use it only for the purposes for which we use and disclose Personal Information as detailed in this Privacy Policy.

Other Information may, for example, be:

  • Browser and device information
  • App usage data
  • Information collected through cookies, pixel tags, and other technologies
  • Demographic information and other information provided by you
  • Aggregated information

How We May Collect Other Information

We and our third party service providers may collect Other Information in a variety of ways, including:

  • Through your browser or device: Information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Services (such as the App) you are using. We use this information to make sure that the Services function properly.
  • Through your use of the App: When you download and use the App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers, and what information and files have been downloaded to the App based on your device number.
  • Using cookies: Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other anonymous traffic data. We and our service providers use the information for security purposes, to help navigation, to display information more easily in order to assist your use of the Services. We also gather statistical information about use of the Services in order to continually improve their design and functionality, understand how they are used, and assist us with resolving questions regarding them. Cookies further allow us to select which of our advertisements or offers are most likely to attract you and display them while you are on the Services. We may also use cookies or other technologies to track responses to our online advertisements and to understand what site or advertisement brought you to our site. At this time, we do not respond to browser do-not-track signals.

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. You may also wish to refer to If, however, you do not accept cookies, you may experience some inconvenience in your use of the Services. For example, we may not be able to recognize your computer, and you may need to log in every time you visit.

  • Using pixel tags and other similar technologies: Pixel tags may be used in connection with some Services to, among other things, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns, and collect statistics about usage of the Services and response rates.
  • Analytics: We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google's practices by going to, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at
  • Using Adobe Flash technology (including Flash Local Shared Objects ("Flash LSOs")) and other similar technologies: We may use Flash LSOs and other technologies to, among other things, collect and store information about your use of the Services. If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel. You can also control Flash LSOs by going to the Worldwide and following lthe instructions (which may include instructions that explain, for example, how to delete existing Flash LSOs (referred to as "information" on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player limit the acceptance of Flash LSOs may reduce or stop the functionality of some Flash applications, including those used in connection with the Services.
  • IP Address: Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems, and controlling and managing the Services. We may also derive your approximate location from your IP address.
  • Physical Location: We may collect the physical location of your device by, for example, using satellite, cell phone tower, or WIFI signals. We may use your device's physical location to provide you with personalized location-based services and content. We may also share your device's physical location with our marketing partners, to enable them to provide you with geo-targeted advertising. You may be permitted to allow or deny such uses and/or sharing of your device's location, such as through your device settings. If you do, we and/or our marketing partners may not be able to provide you with the related personalized services and content.
  • From you: Information such as your preferred means of communication and special travel requests (for example, in connection with a disability or meal choices and restrictions) is collected when you voluntarily provide it.
  • By collecting information: Aggregated Personal Information does not personally identify you or any other user of the Services (for example, we may combine Personal Information to calculate the percentage of our users who have a particular telephone area code).

How We May Use and Disclose Other Information

We may use and tell people Other Information for any purpose (except where we are demanded to do otherwise under applicable law), if it doesn't qualify as Personal Information under applicable law. In some instances, we may combine Other Information with Personal Information (such as combining your name with your location). If we do, we will treat the combined information as Personal Information as long as it is combined.

Third Party Services

This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party supplier or mediator, any third party operating any site or service to which the Services link or any third party that includes a widget on the Services (for example, the Facebook Like button or share buttons). The inclusion of a link on the Services does not suggest support of the linked site or service by us or by our affiliates.

Also, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Apps.

Third Party Advertisers

We may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites, apps or online services, based on information relating to your access to and use of the Services and other websites, apps or online services on any of your devices. To do so, these companies may place or recognize a unique cookie on your browser (including through use of pixel tags). They may also use these technologies and other information that they and we collect about your online use to recognize you across the devices you use, such as a mobile phone and a laptop.


We try to use reasonable organizational, technical, and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the "Contacting Us" section below.

Choices and Access

Your choices related our use of your Personal Information

You may opt out from receiving marketing-related emails from us on a going-forward basis by following the instructions contained in each such email or by contacting us in accordance with the "Contacting Us" section below. You may choose not to receive push notifications from us through your device settings.

We will try to obey with your request as soon as reasonably practicable. Please note that if you choose not to receive marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt out.

How you can access, change or hold down your Personal Information

If you would like to review, correct, update, hold down, or delete Personal Information that you have previously given to us; you may contact us through the "Contacting Us" section below. In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information held down from our database, or otherwise let us know what limitations you put requests with respect to the Personal Information linked with the particular email address that you use to send us your request, and we may need to verify your identity before putting into use with your request. We will try to obey with your request as soon as reasonably practicable.

Please note that we may need to keep certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be extra information that will remain within our databases and other records, which will not be removed.

Retention Period

We will keep your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer holding period is required or permitted by law.

Use of the Services by Minors

The Services are not directed to individuals under the age of eighteen (18), and we request that they not provide Personal Information through the Services.

Cross-Border Transfer

Your Personal Information may be moved from, stored, accessed, and processed in any country where we have facilities or in which we engage service providers, and by using the Services you giver permission to transfer the information to countries outside of your country or residence, including the United States, which may have data protection rules that are different from those of your country.

Sensitive Information

We ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Services or otherwise to us.

Updates to This Privacy Policy

We may change this Privacy Policy. The "Last Updated" legend at the top of this page points this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the changed Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us via:

Email -

SUBJECT - Attention: Customer Service / Privacy Policy

NOTE: Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.

Frequently Asked Questions

What if I typed in the wrong date and time?

Most airlines allow us to make a change on the Dates and time of a reservation. For any changes to the reservation, kindly contact our Help Desk on Toll free number and the representatives will check on the airline penalties and rules for your specific ticket

What if I typed in the wrong airport?

Most airlines allow us to make a change on the Departure and arrival airports of a reservation. For any changes to the reservation, kindly contact our Help Desk on Toll free number and the representatives will check on the airline penalties and rules for your specific ticket

What if I typed in the wrong name(s)?

Names on a Reservation can never be changed or altered for any reason. You can contact our Help desk on Toll free number and our representatives will check with the airlines if any amendments can be done.

How do I contact a travel consultant?

You can call on our Toll free number for assistance on your air reservation. Our Customer Service Team is available 24x7, 365 Days. You may also email your questions/ comments/ concerns to .

How do I add additional passengers to an existing reservation?

If you need to add additional passengers to an existing reservation, you can call our Toll free number for assistance. Our Customer Service Team is available 24x7, 365 Days

Can a child travel alone on your website? Or Can I book a reservation for an Unaccompanied Minor on your website?

A child below the age of 18 travelling alone is considered an Unaccompanied Minor. Every airline has established their own rules and regulations regarding the reservations of unaccompanied minors. For reservations of Unaccompanied minors, kindly contact us on our Toll free number

What are the rules for traveling with an infant or toddler under the age of 2?

For Domestic Travel: An infant is considered a child from 0-24 months. You may travel with infant in lap at no additional charge. For added comfort and security in flight, most airlines suggest you purchase a seat for the infant. Infants occupying a seat are subject to the full adult fare. You may be required to provide proof of age (such as a birth certificate or passport) at the airport for any children.

Please visit the airlines website for airlines specific rules and regulations, for child safety seats/stroller/bassinet information.

For International Travel: For an international travel, a separate ticket is required for every infant whether it’s in lap or in a separate seat. Depending on the destination, the airline may offer a discounted fare for the infant. Please note that most infant tickets purchased via our website for international travel require a paper ticket. A shipping fee of $19 for the USA or $38 for Canada will apply. Tickets may only be shipped to the billing address.

You may also reserve and purchase the infant ticket directly from the airline. You must provide them with the accompanying adult ticket information. Some airlines have different rules and regulations regarding infants. We highly recommend you visit the airlines website for their specific rules and regulations.

When an adult travels with 2 infants, the adult may only hold ONE infant. An additional seat at the adult fare must be purchased for the 2nd infant. Maximum number of infants per adult is 2. For airport security information related to traveling with infants and children, please visit the TSA website at:

How do I contact the airlines?

Please visit our Airline Contact page which will provide you with the toll free phone numbers for a list of world-wide airlines. You may also visit the airlines website for assistance.

Why is a flight or fare shown and then not available when I attempt to book it?

The Airline inventory changes frequently and thus airfares keep fluctuating. There is a possibility that from the time that you initially select a flight option until the time you confirm the reservation there is a revision in the fares and you may face difficulty in completing your reservation. We suggest that you contact our Help Desk on our Toll free number to book your travel.

Why did I receive a "Validation Error" when trying to book?

If you are receiving an error message it means that the airline is unable to confirm the requested flight at the fare listed as the airline inventory changes frequently.

How do I cancel my reservation?

We offer special fares which are mostly non-refundable. You can contact our Help desk on our Toll Free number and the representatives will check on the airline penalties and rules for your specific ticket.

Once you decide to cancel the reservation you are subject to the “Terms and Conditions” of Cancelation as stated by the airlines

How do I book multiple destinations?

Our website does offer fares for multiple destinations Itinerary. Please click on “Multi city” tab on the "Flight Search" screen to book your itinerary.

How do I select / change seat assignments?

Seat numbers are automatically assigned after your reservation has been ticketed on all applicable flights. To change your seat assignments or select a seat please call our Help Desk on our Toll Free number or contact the airlines directly. For a list of world-wide airline phone numbers, please visit the Airline Contact page.

How do I order a special meal?

While making a reservation you will see a section that allows you to request a special meal. This request will be sent to the airline and will be requested on all applicable flights. Although we can pass your meal request to the respective airlines, we cannot guarantee that the request will be honored.

If you wish to change your meal choice you can contact the airline directly. For a list of world-wide airline phone numbers, please visit the Airline Contact page.

Can I use an airline coupon or voucher online?

We are unable to accept vouchers or airline coupons as partial or full payment towards the purchase of an airline ticket on our website. It is suggested that you contact the issuing airline directly. For a list of world-wide airline phone numbers, please visit the Airline Contact page.

Can I hold a reservation?

Airline regulations prohibit us from holding reservations. To ensure you receive the discounted fare the tickets need to purchase the ticket(s) immediately. Airfares are not guaranteed until ticketed and the fare will expire if the reservation is not confirmed and ticketed.

Is there a discount on infant or a child fare?

For most US domestic travel, airlines do not offer a child discount and will charge full fare. For International travel, child and infant fares vary depending on the airline.

2. Payment Process

How do I pay for all travel products such as air tickets, insurance, hotels etc. purchased online?

The form of payment accepted to purchase online is a valid US or Canadian credit or debit card. Debit cards may be used but are generally subject to low daily limits that may cause the payment process to be rejected, i.e. Credit card declined. We accept the following types of major credit cards: American Express, Visa, Master Card, Discover, and Diners Club. If you do not have a valid credit card then tickets may not be purchased on-line. Only one card may be used to purchase the ticket(s) on a given reservation.

To complete the purchase process you will need to enter information about the credit card and have this information validated before a ticket or a final confirmation is issued. If the entered credit card information is not valid then an error will be generated and an e-mail sent to you (at the e-mail address specified by you) indicating that the credit card has been declined. In order to keep the reservation you must call the Help Desk on our Toll Free number and provide the Representative with valid credit card information within 24 hours of making the reservation, or the reservation may be terminated. Please be aware we have no control of the airlines taking their seats back for inventory purposes from an un-ticketed reservation without notice. Most credit card declines are the result of inaccurate information being entered into the website payment page such as transposing credit card digits, having the wrong security code or expiration date, or the name on the card and address are inconsistent. These problems can be remedied by simply calling Help Desk and correcting the entered data.

Can I pay for the ticket with a debit card?

Although Credit Cards are suggested, we do accept Debit cards with Visa or Master card logos on them. Debit cards normally have a lower daily spending limit which can cause complications when purchasing an airline ticket online. It is highly recommended you contact your bank prior to purchase to ensure the daily spending limit will cover the cost of ticket(s). Please advise them you are purchasing tickets online. This may also protect you from a security block being placed on your account. Also please note that Debit cards have a stricter fraud screening which can cause delays in confirmation. If for any reason your card is declined, you will be notified via email. Please be advised you will be responsible for contacting your bank to clear up any problems. The airlines have the right to lapse the fare and cancel the reservation when full payment is not received.

Do you accept prepaid credit cards?

We accept most pre-paid credit cards however; we highly recommend using a standard credit card. The bank’s processing time, flexibility and ability differs greatly from that of a debit or credit card.

Are all prices in US Dollars?

All of our fares are listed in US Dollars. As stated on our home page, all of our prices are quoted in US dollars. We do accept Canadian credit/debit card and the final charges on your Canadian statement will be in Canadian Dollars after our price quote has been converted from US Dollars. Since the currency exchange rate is based upon your credit card company’s conversion rate tool at the time your charge is processed, your final amount may vary.

Do you accept Canadian credit/debit cards?

Yes, we do accept Canadian credit/debit cards for payment. The amount will be converted to Canadian dollars and these amounts are what will appear on your billing statements. Since the currency exchange rate is based upon your credit card company’s conversion rate tool at the time your charge is processed, your final amount may vary.

I have a non-US, non-Canadian credit card, can I use it?

VaccationTravel has recently started allowing credits cards issued outside the US/Canada to be used as a form of payment for certain itineraries. There are some stipulations involved and in even rarer cases additional fees collected. If VaccationTravel does require certain documents and/or charge a fee you will be prompted on the site prior to you accepting and clicking purchase. If you have further questions please call on our Toll free number or email us at .

Why was my credit card declined?

There are many reasons a card can be declined. Some problems include: insufficient funds, low daily spending limit, billing address verification failed, and internet fraud screening.

Please know that in most cases the airline will only allow a flight request to hold for 24hrs before the fare expires and the request is canceled. You will be notified if your card is declined and you will have to contact the credit card company to clear up the problem. Once the problem is resolved you can call our Help Desk, 24 x 7 to have the ticket processed.

Is there a service fee for purchasing my ticket through the website?

Yes, all service fees and taxes are included into your final total when searching online for a flight. You are able to click on the "taxes/fees" choice to see a breakdown of all separate amounts that create your final total and amount charged to your card

Why are there different charges on my credit card?

You will see separate charges on your credit/debit card for accounting reasons. However, when all amounts are added up they will not exceed the final amount you agreed to pay online.

3. Booking Confirmation & Ticketing Process

How do I review/confirm my reservation?

After you have completed the online request you will receive a booking reference code. It is a 6 character code that will either be made up of both letters and numbers or just letters only. You can monitor the progress of your request by visiting our informational websites. If your code has only letters please visit and if your code has both letters and numbers please visit Once the airline has fully confirmed and issued your tickets you will receive a second and final email confirming your request. If you did not receive a final confirmation, it may be because your internet provider has blocked it as possible spam. Please take a moment to check your spam/junk folder.

What if I have not received my confirmation email with My Booking reference code?

Once you have completed the online request you will instantaneously receive an email acknowledging your request which will include a booking reference code. If you don’t receive it within few minutes you may have entered your email incorrectly or your email server has routed the email to a spam/junk folder. It is suggested to call our Help Desk on our Toll free number if you don’t receive an email after making your request.

What should I do if I have lost my itinerary or I need another copy of my itinerary?

If you need another copy of your itinerary you can use your booking reference code to take a print by following these instructions: your reference code is a 6 character code that will either be made up of both letters and numbers or just letters only. If your code has only letters you will visit and if your code has both letters and numbers you will visit and can print the information from there.

I have a confirmed reservation on 2 or more airlines. Why are you unable to issue my ticket?

Some airlines do not have ticketing and/or baggage transfer agreements with each other therefore causing the itinerary you chose to be invalid and unable to be confirmed and ticketed by the airline. If this situation arises your request will be cancelled and nothing will be charged to your card.

You can then proceed to go back online to choose an alternate itinerary or call on our Toll free number for assistance.

Do I have an Electronic Ticket or paper ticket for my reservation?

Our system is programmed to automatically issue e-tickets. If the airline prohibits an e-ticket due to some technical reasons, we will notify you within 24 hours of your booking. An additional Fedex shipping charge will be applied to your total charges if you agree for Paper Tickets. If you are concerned about having a paper ticket, you may call our Help Desk on our Toll free number .

4. Questions about the traveling process

How do I travel with an electronic ticket?

Electronic tickets (e-tickets) make traveling convenient as it eliminates the worry of loss or theft of your paper tickets. You will be required to carry government issued photo identification (such as driver’s license or passport) for check-in, to the airport.

Some airlines may allow check-in online and print your boarding pass up to 24 hours in advance. Passengers must have a printed boarding pass in order to proceed through security and those who do not have a boarding pass should go to the airline ticket counter prior to going through the security checkpoint.

It is advisable that you reconfirm your flights at least 72hrs prior to departure directly with the airline.

What identification do children need at the airport?

For domestic travel in the U.S., passengers under the age of 18 are not required to have identification. However, the adults who are responsible for the child at the departure airport and arrival airport are required to have identification. While the airlines typically do not specify the identification required for the adult who drops off or picks up the child, the same kinds of photo identification that an adult uses for airline travel should be sufficient and/or a valid Birth Certificate.

If a child is traveling unaccompanied on an international flight, there may be additional requirements such as Passports/Visas. Depending on the circumstances, you may need to have additional documentation to allow a child to leave the departure country or to enter the destination country. Contact the appropriate authorities for each involved country to ensure that all requirements are being met.

What are the rules on unaccompanied minors traveling alone?

Most airlines allow unaccompanied children at or above a certain age to fly, though usually with several restrictions. Programs vary widely from airline to airline, and no two airlines will have the same polices, which is why we suggest you to call us on our Toll free number for assistance or make direct reservations with the airline for unaccompanied minors.

In the U.S., there are no clear regulatory guidelines with respect to unaccompanied children, so it is important that you take the time to understand the specific policies of the airline and then make the reservation.

Why do I have to change airports?

Itineraries will sometimes involve an airport transfer when certain airlines don’t fly to your requested destination from one airport to another such as EWR and JFK in New York City. The switch of airports is carried out at the travelers own expense and will require the traveler to collect their luggage and transfer to the next airport where he/she will then check-in with the next scheduled airline. Most itineraries that involve a switch of airports are normally priced lower which is why it is offered as a viable option on the website.

What are the check-in procedures for domestic and international flights?

When packing, please remember that new Federal carry-on rules allow for only one standard-size carry-on bag and one personal item such as purse, laptop computer, small book-type backpack or briefcase.

The Transportation Security Administration requests travelers not to lock their checked luggage. If your bag is locked and there is a need to inspect the bag, the locks will be removed by security. New Federal security rules require customers who have checked baggage to fly on the same flight as their checked bags. If you are checking your bags, be sure your name and contact information is on the outside and inside of each bag.

If you're checking bags for a domestic flight, you should arrive at the airport 90 minutes prior to departure. If you only have carry-on luggage, plan to arrive 60 minutes prior to departure. For international flights, it's recommended that you arrive at least two hours prior to departure. For international flights all passengers will need their passports.

Have your government-issued photo ID available at all times, as well as a printed itinerary if you're traveling with an electronic ticket. As per FAA rules, if you are traveling on a domestic flight with a child or children under the age of 18, they do not need a photo ID as long as the accompanying adult certifies their identity.

It is advisable that you reconfirm your flights at least 72hrs prior to departure directly with the airline to ensure that no last minute schedule changes have occurred.

If you wish to reconfirm your flights with the airlines or if you have any questions about a particular airline's rules, please contact the airlines directly. For a list of airline phone numbers, please visit the Airline Contact page.

What are the latest passport requirements for US citizens traveling to/from Canada, Mexico, and the Caribbean?

Most U.S. citizens must use a U.S. passport to travel overseas and reenter the United States. A passport is an internationally recognized travel document that verifies your identity and citizenship. Only the U.S. Department of State and U.S. Embassies and Consulates have the authority to issue or verify U.S. passports.

Most foreign countries require a valid passport to enter and leave. Some countries may allow you to enter with only a birth certificate, or with a birth certificate and a driver’s license, but all persons, including U.S. citizens, traveling by air, must present a valid passport to reenter the United States.

If you are traveling by land or sea, you must provide evidence of both your U.S. citizenship and your identity (regular driver's license and birth certificate) when you reenter the United States. For many land or sea trips this means you can travel using the new U.S. passport card instead of the normal passport book. Read more about U.S. passport requirements.

Recommendations made by the Department of Homeland Security's caused passport rules to change in 2007, when travelers began needing passports if returning to the US by air from Canada and Mexico. DHS has also been requiring passports from US citizens crossing Mexican and Canadian borders by land or sea as of June 1, 2009.

Some Caribbean islands are US territories -- you do not need a passport to travel to Puerto Rico or the US Virgin Islands by sea, air or spaceship any more than you need a passport to drive from Manhattan to Montana. Guam, US Samoa, Palau and other Micronesian islands are also US territories.

In order to travel to and from US territories in the Caribbean (Puerto Rico and the US Virgin Islands -- St. Thomas, St. Croix and St. John) from the mainland US by air, you will need:

Official government issued picture identification like a current driver’s license or a photo ID card, which can be issued to non-drivers by your state’s motor vehicles department, or a passport (of course) or two forms of non-photo identification (one needs to be state-issued) Proof of US citizenship -- like a birth certificate -- may make leaving the USVI for the mainland USA easier (learn more) because the USVI is considered a "port of entry" A passport is definitely needed to leave and then return to the US Virgin Islands (like hopping to the British Virgin Islands).

What about your children? Some countries have instituted requirements to help prevent child abductions and may require travelers to present proof of relationship to the children and evidence of consent from any non-accompanying parent(s). Visit our child abduction country information pages for information about your destination.

When does your passport expire? Some countries require that a traveler’s passport be valid for at least six months beyond the dates of the trip. Contact the embassy of your foreign destination for more information.

What general passport requirements are required for international travel and where can I find the latest specific information about international travel requirements?

Passport, visa, and health requirements vary by country of destination. Make sure you get all the information you need well in advance of your trip. Passports are now required for all U.S. citizens traveling to or from the United States via air, to/from Canada, Mexico, Central and South America, the Caribbean (with the exception of Puerto Rico and the U.S. Virgin Islands), and Bermuda. These requirements have been temporarily modified because of the high demand and the State Department’s inability to meet the needs in a timely manner. Refer to US Passport Information for the latest requirements and regulations. Beginning in summer of 2008, passports will be required for all U.S. citizens traveling to or from the United States via land and sea, regardless of destination.

United States citizens can visit the State Department's web site, or call the U.S. National Passport Information Center: (877) 4USA-PPT. Please allow 10-12 weeks for processing of the passport application. If you need to travel urgently and require a passport sooner, please visit for additional information on expedited processing.

To find out more information about how to obtain a Passport, please visit

To find frequently asked questions about the New Travel Document Requirements, please visit

To find foreign country entry requirements, please visit

5. Travel Tips

How can I find more information regarding current delays at airports?

How can I find more information regarding planning and preparing for an international trip? See the US State Department website for travel recommendations and country warnings. For pre-trip vaccinations, travel health warnings, and tips for traveling healthy check the Centers for Disease Control and Prevention's international traveler's hotline at 1-877-FYI-TRIP ();  or visit the CDC Traveler Health webpage.

How can I find more information regarding planning and preparing for an international trip?

How can I find more information regarding how to obtain assistance from a US embassy or consulate when traveling abroad?

There are U.S. embassies in more than 160 capital cities of the world. Each embassy has a consular section. Consular officers in consular sections of embassies do two things:

They issue visas to foreigners

They help U.S. citizens abroad with replacing a passport, medical emergency, access to temporary funds, assistance if you are arrested, and evacuations. For more specific country information go to US Emergency Help in a foreign country. Replace a Passport - If you lose your passport, a consul can issue you a replacement, often within 24 hours. If you believe your passport has been stolen, first report the theft to the local police and get a police declaration.Find Medical Assistance- If you get sick, you can contact a consular officer for a list of local doctors, dentists, and medical specialists, along with other medical information. If you are injured or become seriously ill, a consul will help you find medical assistance and, at your request, inform your family or friends. (Consider getting private medical insurance before you travel, to cover the high cost of getting you back to the U.S. for hospital care in the event of a medical emergency.)

Help Get Funds- Should you lose all your money and other financial resources, consular officers can help you contact your family, bank, or employer to arrange for them to send you funds. In some cases, these funds can be wired to you through the Department of State.

Help In An Emergency- Your family may need to reach you because of an emergency at home or because they are worried about your welfare. They should call the State Department Overseas Citizens Services at 1-888-407-4747. The State Department will relay the message to the consular officers in the country in which you are traveling. Consular officers will attempt to locate you, pass on urgent messages, and, consistent with the Privacy Act, report back to your family. This will be facilitated if you have registered your trip with the US State Department at Trip Registration.

Visit In Jail- If you are arrested, you should ask the authorities to notify a U.S. consul. Consuls cannot get you out of jail (when you are in a foreign country you are subject to its laws). However, they can work to protect your legitimate interests and ensure you are not discriminated against. They can provide a list of local attorneys, visit you, inform you generally about local laws, and contact your family and friends. Consular officers can transfer money, food, and clothing to the prison authorities from your family or friends. They can try to get relief if you are held under inhumane or unhealthful conditions.

Make Arrangements After The Death Of An American - When an American dies abroad, a consular officer notifies the Americans family and informs them about options and costs for disposition of remains. Costs for preparing and returning a body to the U.S. may be high and must be paid by the family. Often, local laws and procedures make returning a body to the U.S. for burial a lengthy process. A consul prepares a Report of Death based on the local death certificate; this is forwarded to the next of kin for use in estate and insurance matters. Help In A Disaster/Evacuation- If you are caught up in a natural disaster or civil disturbance, you should let your relatives know as soon as possible that you are safe, or contact a U.S. consul who will pass that message to your family through the State Department. Be resourceful. U.S. officials will do everything they can to contact you and advise you. However, they must give priority to helping Americans who have been hurt or are in immediate danger. In a disaster, consuls face the same constraints you do - lack of electricity or fuel, interrupted phone lines, closed airports.

Should I register my trip with the US State Department?

Yes! When an emergency happens, or if natural disaster, terrorism, or civil unrest strikes during your foreign travel, the nearest U.S. embassy or consulate can be your source of ssistance and information. By registering your trip, you help the embassy or consulate locate you when you might need them the most. Registration is voluntary and costs nothing, but it should be a big part of your travel planning and security. To register your trip go to Travel Registration at the US State Department.

How can I find more information regarding emergency services and telephone numbers when traveling abroad?

When traveling abroad it is important to know how to contact emergency services in the country you are located. Below is a partial list of selected emergency numbers. For a more complete list of number go to World Guide

How can I find more information regarding replacing stolen credit cards, ID, or passports when traveling?

For lost or stolen passports, contact the US Department of State by clicking on the following link: . In addition, you can contact the State Department at the following telephone number, toll free at: (TTY ). Operators are available 7 a.m. to midnight, ET, Monday-Friday, excluding Federal holidays.

For lost or stolen credit cards. report the loss or theft of your credit cards and your ATM or debit cards to the individual card issuers as quickly as possible. Many companies have toll-free numbers and 24-hour service to deal with such emergencies. It's a good idea to follow up your phone calls with a letter. Include your account number, when you noticed your card was missing, and the date you first reported the loss. Here are some telephone numbers: VisaGlobal Customer Assistance Center toll-free . For international numbers go to Visa Global Assistance

MasterCardGlobal Service - For an emergency within the United States call 1-800-MasterCard . Outside the United States call the following telephone number collect to the United States in the event of an emergency 1-636-722-7111. For additional international locations go to Master Card Global Discover Card1-800-DISCOVER American Express Card- call American Express Customer Service at . In the U.S. call . For Travelers Cheques call Customer Service at . If you are traveling outside of the United States, please call Customer Service collect at . Diners ClubCustomer Service at 1 800 2 DINERS in the U.S. or call collect: from outside the United States.

6. Current Regulations

What are the current security regulations for carry-on of liquids, gels, and aerosols?

For the current security regulations regarding liquids, gels and aerosols in carry-on bags, please go to the Transportation Security Administration website at TSA Carry on Regulations.

What are the current security regulations for traveling with an infant?

For the current security regulations regarding traveling with infants and carry-on of milk, formula, or juice, please go to the Transportation Security Administration website at TSA: Traveling with Children.

What are the current security regulations for travelers with disabilities?

For the current security regulations regarding traveling with disabilities and medical conditions, please go to the Transportation Security Administration website at TSA: Travelers with Special Needs.

What items are prohibited from being carried on an airplane and what happens if a prohibited item is found?

For the current security regulations regarding which items are prohibited from being transported on an airplane, please go to the Transportation Security Administration website at TSA: Prohibited Items.

What is the online booking process and how does it work?

Complete the online booking form to begin the process. Simply follow the online form directions. Upon successful completion of the online form,you will quickly receive a booking reference code. An email will follow that confirms your reservation request is in process, and instructions to watch for your ticketing confirmation email. When you receive your ticketing confirmation email your transaction completed. To review/confirm your reservation, please visit either of the following websites:

Using your reference code, which is a 6 character code that will either be made up of both letters & numbers or just letters only. If your code has only letters please visit and if your code has both letters and numbers please visit . You can print out the confirmation from there.

How do I know data is secure?

Our website guards your privacy and security. We’re certified by Geo Trust.

How do I know I'm getting the best deal?

We are pleased to offer a price match guarantee! If you find a lower rate within 24 hours, we’ll match it or refund the difference. Restrictions apply.

What tips would a professional trip advisor give me for buying on the internet?

Before purchase be sure to take advantage of the easy search system to shop a variety of dates or travel times, you may greatly improve your fare with a minimum of flexibility. A greater advance purchase will likely improve your fare. Make sure you read your total costs including all taxes and fees.

Double check all information on your booking form before submitting for purchase.

If you notice an error contact customer service immediately.

Make sure you receive an email with the electronic, or paper ticket number/s well as a confirmation code with each airline in your itinerary. If your itinerary requires paper tickets make sure you receive them, without them you cannot travel. Understand the vast majority of airline tickets are non refundable once purchased.

What type of errors might I encounter and how to fix them

Common errors include invalid credit card numbers, incorrect billing address, incomplete email addresses, etc. For some errors, you may see an alert in red directing you to the specific problem. Please make sure all of your information has been corrected and try to submit the form again. If you continue to receive an error message the problem may be on the airline's side and you will need to contact our Help Desk for further assistance.